Welcome to aviennel.shop. We are committed to providing you with a high-quality shopping experience. If you are not satisfied with your purchase, you may request a return or exchange in accordance with the refund policy outlined below.

I. Eligibility for Returns and Refunds
You are eligible to request a return or refund under the following conditions:
The request is submitted within 30 days of the date you received the item(s).
Items may be returned whether they have been opened or remain unopened.
Items must be in substantially good condition (free from severe damage, stains, or intentional alteration).
Items must include all original accessories (where applicable).
The following situations may not qualify for a return:
Orders submitted beyond the designated return period.
Items that have sustained severe damage due to human error or mishandling.

II. Exchange Policy
If you need to exchange an item for a different size or style, you may request an exchange:
Exchange requests must be submitted within 30 days of receiving the item(s).
The item(s) must meet the basic eligibility criteria for returns.
Exchanges are subject to inventory availability; if the requested item is out of stock, a refund may be offered as an alternative.

III. Return Process
Submit a Request
Please contact us via our customer service email address and provide the following information:
Order Number
Recipient Name
Reason for Return or Exchange
Photos of the item (if the return is due to a quality issue)
Review and Confirmation
We will respond to your request and provide return instructions within 1–3 business days.
Return the Item(s)
Please ship the item(s) back to the address provided by our customer service team (please retain your shipping tracking number for reference). IV. Return Address
Please ship returned items to the following address:

V. Refund Processing Time
Once we have received and inspected the returned items, we will complete the refund processing within 3–7 business days.
Refunds will be issued via the original payment method used for the purchase.
The actual time it takes for the funds to appear in your account depends on your payment provider; this typically takes 5–10 business days.

VI. Shipping Costs
If a return or exchange is requested due to product quality issues, we will cover the return shipping costs.
If a return is requested for personal reasons (e.g., incorrect size, dislike of style, etc.), the customer is responsible for covering the return shipping costs.

VII. Important Notes
Please do not return items without contacting us in advance, as doing so may delay or affect the refund processing.
We recommend using a trackable shipping method when returning items to minimize the risk of loss during transit.
For special promotional items, if specific terms or conditions are provided, those specific campaign rules shall take precedence.

Thank you for choosing aviennel.shop. We are committed to providing you with a reliable and convenient after-sales service experience.